CASE STUDY
How The Hive navigated
operational hurdles
with automation
Company
The Hive
Parent Company
The Xander Group Inc
Location
Six locations in India
Portfolio Type
Coworking
No. of Units
2,000
Overview
The Hive is a premium flexible workspace provider catering to freelancers, startups, and large enterprise offices. With offices in Mumbai, Gurgaon, Chennai, Pune, Hyderabad and Bangalore, they offer workspace solutions on a rental basis.
They manage over 4872 seats and are enriched with a vibrant community and an integrated ecosystem within the workspace.
Business Challenge #1
Inefficient communication between operation teams across multiple locations
With multiple locations and differences in operational procedures across locations, it was difficult for TheHive to communicate effectively.
Our Solution
We streamlined communication for The Hive by consolidating internal team discussions Our web portal and business app addressed all the internal communication needs of The Hive and provided clarity in the operations for teams specific to a location.
Business Challenge #2
Lack of a system to track and resolve tickets raised by tenants
Call, whatsapp, email - Tenants could not reach out to The Hive team for assistance with any issues that were being faced. The resolution time took a big hit due to this as well.
Our Solution
Our Ops Module, particularly the ticketing section helped handle all client complaints and the presence of escalations reduced the time taken to resolve tickets raised.
Business Challenge #3
Meeting room bookings with Credits were not configured in their previous system
Tracking usage of shared resources like meeting rooms and charging clients post the free usage was not possible in the previous system. This led to a loss in revenue and confusion between TheHive team and the tenants.
Our Solution
Our credit system gave a view of the overall usage by a tenant allowing TheHive to charge clients for additional usage of resources like meeting rooms etc. The automatic deduction of credits from the contract maintained transparency as well.
Business Challenge #4
The previous vendor failed to meet support SLA’s set
The lack of support from the previous team caused poor tenant experiences due to various issues being unresolved.
Our Solution
Our system catered to all the needs of the client and our support team helped TheHive set up their system, migrate to the new interface and train all members.
With TheOfficeMonk, our tasks have become simpler than ever. The team can view real time updates about the occupancy, spaces booked and everything related to the business on one platform. Their team is just a call away whenever we need them.
"
Rishabh Berry
Vice president, Xander Finance Limited
The
Outcome
TheHouseMonk provided automated solutions to streamline The Hive's operational needs with our Ticketing module and Business App to track, maintain and resolve tickets and regular maintenance.
Reduction in average ticket resolution time
86%
Increase in revevenue through shared facilities
160%
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