CASE STUDY
How Aurum Q Parc went from being a manual property management system to
completely automated
Company
Aurum Q Parc
Location
Mumbai, India
Portfolio Type
Residential & Commercial Properties
No. of Units
1200+
Overview
Aurum Facilities Management is a leading facility management company, overseeing a multi-use property comprising a commercial IT park, residential buildings, and upcoming retail spaces within a 30-acre campus. Located in Mumbai, Aurum believes in creating good experiences for clients who use their facility.
Business Challenge #1
Cumbersome amenity booking process for tenants
The primary challenge faced by Aurum Tech Park was managing sport grounds, amphitheaters, executive lounges, gyms spread across its extensive campus. With 24/7 facility operations, there was a gap in communication between tenants and the facility team.
Our Solution
Our Facility booking module ensured that Aurum Q-Parc’s facility management processes were digitized. Tenants could book amenities through the tenant portal/tenant app and teams could approve requests, take payments and communicate all this information seamlessly using just one system.
Business Challenge #2
No way for Maintenance Ticket Tracking
Creating and following up on maintenance tickets and tracking resolutions manually posed challenges for property managers as well as tenants
Our Solution
Our platform facilitated tenants and operators to create and track tickets. The on-ground team found it very easy to address the ticket and ensure fast resolutions
Business Challenge #3
Lease Renewal Management
The existing logbook system posed challenges to customers and made it difficult to address tenant concerns. Aurum Q Parc needed a solution to track the work done and ensure the quality of work done.
Our Solution
Our system converted Aurum’s operations from manual to digital. Our checklist module provided a solution, enabling the ground team to record their job activities in a more efficient and organized manner.
The management team could also get a sense of the work done, time taken, and open requests based on information in the dashboard.
The
Outcome
Monk Tech Labs successfully transformed its facility management processes with the implementation of Office Monk, achieving enhanced efficiency, improved communication, and overall satisfaction among its employees and clients.
No. of facilities managed -
8
No. of bookings recieved -
210
Tickets resolved with SLA
98.9%
Need help with your real estate business? Talk to an expert.
Book a free, no-obligation demo to see how our technology can transform your property management business.
Trusted By Top Real Estate Businesses
Globally Recognised & Recommended
