CASE STUDY
How Grexter adopted a
mobile-only ecosystem
to elevate tenant experience
Company
Grexter Living
Location
Bangalore, India
Portfolio Type
Student Housing
No. of Units
1200+
Overview
Founded in January 2016 by two IIT Madras Alumni – Pratul Gupta and Nikhil Dosi, Grexter Living provides built-to-suit urban studio rooms, which caters primarily to salaried employees, fresh graduates, and techies in the age group of 18-25 years.
Today, they have more than 1000 coliving units and 500 co-working units across Bangalore in key areas like Whitefield, Electronic city and HSR layout.
Business Challenge #1
Inconveniences in raising tickets for tenants
Managing a large portfolio of over 6,000 tenants across 1200+ units, Grexter needed a system which allowed their on-the-move tenants to report issues and check for updates without having to log in via a desktop.
Our Solution
We facilitated a mobile-only ecosystem for Grexter - with TheHouseMonk tenant app where tenants could conveniently raise tickets, escalate, check for updates, and resolve the same.
Grexter team could monitor the progress using theTheHouseMonk business app.
With the help of our ticketing feature, Grexter has created 50,250 tickets with our system till date
Business Challenge #2
Delays in redressal due to inefficient coordination
The absence of a systematic ticketing platform made it hard for property managers to keep up with the updates.
Moreover, they had to coordinate with technicians across different platforms for different issues, making coordination highly chaotic and inefficient.
This created inevitable delays leading to tenant dissatisfaction.
Our Solution
Our ticketing feature provided a consolidation of all incoming tickets in one place that could then be assigned to the appropriate teams and technicians with ease.
TheHouseMonk Business app allows property managers and technicians to address and resolve the issues raised.
This has resulted in an incredibly high ticket resolution rate of 98.7%.
The
Outcome
TheHouseMonk not only streamlined the ticketing process for the Grexter team but also helped them enhance tenant satisfaction by delivering a smooth and mobile-friendly user experience.
Reduction in average response time for issues raised
65%
Ticket resolution rate of
98.7%
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