CASE STUDY

How HIVE Coliv monetized shared amenities with Facility Booking
Company Profile

Founded in 2019, HIVE Coliv is a built-to-rent real estate development and management company that exclusively focuses on co-living communities.

It is an innovative coliving concept and a first for Dubai. Their flagship residence, HIVE JVC, was developed in partnership with A.R.M Holding at a cost of $20 million. The building consists of 131 apartments.

The
Challenge

Before opting for TheHouseMonk, the HIVE Coliv team faced several challenges when it came to booking of shared amenities. Tenants could book facilities at any hour of the day without making prior payments, even if the facility was under maintenance or unavailable.

This lack of structure not only created confusion among tenants but also made it difficult for the team to keep track of reservations and availability.

Additionally, their previous accounting software lacked an option for automating payment collection, leading to further complications in managing transactions efficiently.

Difficulty in checking or approving bookings on the go

The HIVE Coliv team was facing an incessant hassle of logging in and out of the web version of the dashboard to check tasks, approve or reject bookings.

With the business demanding a majority of team members to travel frequently, this process became even more cumbersome. It wasnt only time-consuming but also disrupted their workflow.

This hindrance only compounded over time and decreased productivity levels for everyone involved.

The Solution

TheHouseMonk Facility Booking feature and white labeled apps along with payment integrations served as a one-stop solution for all the challenges that HIVE Coliv was facing earlier.

Setting restrictions on bookings

With TheHouseMonk system in place, tenants can book facilities only when they are available and not under maintenance, ensuring that their experience is free from any unwanted disruptions or delays.

Furthermore, TheHouseMonk has integrated with Xero to automate the collection of payments under facility booking. This saves time and effort on both ends, making it easier for property managers and tenants alike.

Additionally, our system even automatically cancels bookings if payment is not made within five minutes, freeing up space for other tenants to make new bookings without worrying about overlapping schedules.

Booking of shared amenities

The HIVE Coliv team was facing an incessant hassle of logging in and out of the web version of the dashboard to check tasks, approve or reject bookings.

With the business demanding a majority of team members to travel frequently, this process became even more cumbersome. It wasnt only time-consuming but also disrupted their workflow.

This hindrance only compounded over time and decreased productivity levels for everyone involved.

Manage facilities and bookings via the Business app

In an attempt to make task updation and monitoring easier for the field ops team, the HIVE Coliv team started using TheHouseMonk business app.

The team members could update tasks, approve and reject bookings on the go from their phones without having to log in to the dashboard.

This has resulted in an evident increase in productivity thereby eliminating technical barriers that were impeding their work progress.

The
Conclusion

The convenience and accessibility provided by TheHouseMonk have transformed the way the HIVE Coliv teams function today - enabling them to efficiently manage tasks on the go without any hindrance. By embracing such cutting-edge solutions that prioritize ease-of-use and mobility for its users, HIVE Coliv could ensure seamless collaboration across distances while simultaneously streamlining processes for maximum productivity.

This also amplified tenant experience as tenants could now log in, book facilities and make payments for the same with a few clicks using the Tenant app.

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